Refund policy

1. Refunds for Damaged Items:

If your item arrives damaged, we will gladly offer a refund or replacement, subject to the following conditions:

  • You must notify us of the damaged item within 72 hours of receiving it.
  • Provide clear photographic evidence of the damaged item, including packaging, to our customer support team at info.streetland@gmail.com
  • We will initiate the refund or replacement process after verifying the damage.

 

    2. Orders Already Shipped:

    Once an order has been shipped, it cannot be refunded. Please make sure to review your order carefully before finalizing your purchase.

    3. How to Request a Refund:

    To initiate a refund request, please follow these steps:

    • Contact our customer support team at info.streetland@gmail.com within the specified timeframes mentioned above.
    • Provide your order number and a detailed explanation of the reason for the refund request.
    • Follow any additional instructions provided by our customer support team.

    4. Refund Processing:

    Refunds will be processed within 5 business days from the date of approval. The refunded amount will be credited back to the original payment method used for the purchase.

    5. Contact Us:

    If you have any questions or need assistance with your refund request, please contact our customer support team at info.streetland@gmail.com